RESOURCES FOR SUPPORT

Internal Medicine Residency

Medical Staff

Your admission team may consist of a provider, advanced practice provider and registered nurse who will oversee your admission process.

NEA Baptist Memorial Hospital provides a wide range of medical services. Specialty providers may also be consulted to assist with your treatment plan.

Your attending provider, as the coordinator for your treatment program, should be consulted if you have any questions about your illness.

NEA Baptist Memorial Hospital has an Internal Medicine Residency program with experienced teaching faculty that oversees the education and training.

Our Hospitalist Team – NEA Baptist Hospitalists are dedicated in-patient physicians that work exclusively in the hospital. Their primary focus is the general care of our hospital patients from the time of admission until their discharge. During that time, a coordinated team of physicians, nurses and support staff follows a defined process of patient care. The focus on your care as a hospital patient allows them to be experts in the unique aspects of a patient’s needs during the hospital stay. These hospitalists keep in close contact with your primary care physician while managing your care in the hospital. Their activities include patient care, teaching, research, and leadership related to hospital medicine.

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Nursing Staff

24-hour nursing care is provided by a team of professional nurses and nurse assistants. A nurse manager is responsible for directing and coordinating nursing care on each unit. The nurse manager and/or a head nurse will visit with you sometime during your stay to ensure that you are satisfied with the care you are receiving. Please feel free to call your nurse manager if you have questions or concerns about your stay.

Pastoral Care Services

NEA Baptist Memorial Hospital believes that total patient care includes the spiritual as well as the physical and emotional needs of a person. A Chaplain is available to provide spiritual and emotional support for patients, caregivers and employees. A chaplain is available 24/7 for emergency needs after normal business hours. The Chapel is open 24 hours a day and is located on the 1st floor of the hospital.

Palliative Care

The NEA Baptist Palliative Care Program strives to give all patients and families the resources they need to improve their quality of life, as well as to give them options during the initial time of a diagnosis, through treatment, to end-of-life. The goal of the program is to establish a culture that enhances provider to patient communication, enabling the patient to make informed decisions regarding his/her plan of care after initial diagnosis of a chronic illness. Palliative care offers emotional and spiritual support for patients and families, along with medications and other remedies to easy symptoms.

Population Health / Care Coordination

NEA Baptist Population Health is an outpatient service through our clinic. Our team is made up of Nurses, Behavioral Health Specialists, and a Clinical Pharmacist. Services that may can be provided after discharge, if applicable and ordered, include:

Transitional Care Management– This service assists with follow-up after discharge and includes:
- Review of discharge instructions
- Review of medications
- Scheduling/review of appointments and services
- Ensuring equipment was received as needed/ordered

Medication Management– After discharge, we have a Clinical Pharmacist that can review current medication and assist with reviewing the following:
- Use of medication
- Correct medication
- Access/financial assistance with medication
Chronic Care Management– The service is used by our Nurses and our Clinical Pharmacist that provides follow-up for Medicare patients who have 2 more chronic conditions.
- Provides Medication Management oversight
- Assistance between scheduled office visits
- Assesses health care needs using an individualized care plan
- Weekly or monthly check ins

Behavioral Health Team– Service that assists with outpatient advance care planning, mental health and social disparities consisting of transportation, food, shelter, etc.
- Assists with interventions and referrals
- Chronic Heart Failure (CHF) Navigator
- As a service under our population health program, our CHF Navigator provides education to both the patient and family/caregiver on the diagnosis of heart failure, providing them with essential tools to assist with home management of their heart failure consistent with current guidelines for heart failure.

Other Personnel:
- During your stay, many other healthcare professionals, including personnel from the Laboratory, Respiratory Therapy, Pharmacy, Rehabilitation Services and Radiology Departments may visit you.

Case Management - Discharge Planning

Registered Nurses and Social Workers are assigned to each unit and are trained to help patients and families with discharge planning. They assist with obtaining needed equipment for use after discharge and provide assistance with placement in rehabilitation, skilled nursing, long-term care facilities, home health and hospice as needed. The Case Management team can also assist you with resources related to health equity concerns.

Health Equity
- Health Equity means that everyone has a fair opportunity to obtain the highest level of health. NEA Baptist Memorial Health System has placed health equity as a top priority by focusing on social determinants of health and health disparities. In an effort to achieve health equity, case managers will ask you a series of questions that may be affecting your health. Please reach out to social work or case management if you have any concerns with the following:
  - Ability to afford medications
  - Ability to afford food, including the ability to afford healthy food
  - Ability to afford housing
  - Ability to afford utilities
  - Ability to have transportation to and from doctor appointments
  - Insurance concerns (none, inadequate)
  - Concerns with money being taken without your permission
- Resources will be provided to you to assist you with any social related health needs.

Discharge Preparation
- We want to make sure that you are prepared for discharge when you and your providers determine it is time. A case manager or social worker may check in with you about needed services or equipment. If you need to know what help is available to you or your family, please ask someone on your treatment team to contact Case Management for you.
- After your provider says that you will be discharged, there is still work to be done. Please be patient with us. If you are going home, please make sure you have someone here that can drive you home. This is how the discharge process usually goes:
  - Your provider will enter discharge orders into the computer. If you are seeing multiple providers, your primary provider, while in the hospital, will review their recommendations and ensure that work-up is complete prior to placing the discharge order.
  - Your nurse will work with Case Management to make sure needed services and/or equipment are setup and available. We may have to wait for equipment to be delivered to you here in the hospital.
  - Your nurse will review all the provider’s orders. They will prepare a document for you that outlines the provider’s instructions.
  - Your nurse will go over this document with you. It will include your list of medications and other instructions. This is the best time to clarify anything you do not understand.
  - When everything is done, the nurse will call a transporter. The transporter will bring a wheelchair and take you to the discharge hallway doors. The person diving you home should drive under the canopy at the back of the Northeast side of the hospital. There is a sign above it that says Emergency Department.
If at any time during your discharge you have questions or don’t understand, please ask us. We want to make sure you know how to care for yourself once you leave us.